On May 1st, 2025, while the joyous atmosphere of the May Day holiday filled the streets and alleys, the inspection hall of Jiamusi Explosion-proof Electric Machine Institute Co., Ltd. was a completely different scene of bustling work. Inspectors Fu Yongpeng and Jiang Hongshuo voluntarily gave up their vacations. With their professionalism, dedication and the roaring equipment, they composed a symphony of "customer first" during this holiday.
The brightly lit inspection hall: Guard the commitment to customers with responsibility
At 8 a.m. on May 1st, on the computer screen of inspector Fu Yongpeng, the real-time data of the explosion-proof testing system was constantly changing. This system can precisely capture every parameter of the explosion-proof performance of the motor, ensuring that the testing results are both efficient and safe. While adjusting the equipment, he introduced it, his tone exuding professionalism and pride. Beside him, Jiang Hongshuo was carefully checking the test report, while outside the window, in the inspection area, samples sent by customers in a hurry were neatly arranged - these explosion-proof products that carried the customers' heavy trust.
The demands of our customers are the direction of our actions. When it comes to the choice of giving up the vacation, Fu Yongpeng said frankly, "Although I can't be with my family, seeing the client's products pass the inspection smoothly and thinking that the project won't be delayed because of our absence makes me feel particularly at ease." This sense of responsibility that places the interests of customers above personal gains and losses is a vivid footnote to the concept of "focusing on explosion-proof and providing efficient services" of JExM inspectors.
Frontline consolation warms hearts: Management conveys value consensus
General Manager Wang Liming and Deputy Director of the Testing Center Ying Yi led a team to the front line to extend festival greetings to the employees who were on duty. At the inspection site, they carefully inquired about the project progress, repeatedly reminded of the precautions for safety production, and kindly asked about the logistical support for the employees. They pointed out that during the overtime period, meals and rest must be arranged properly, and any difficulties should be reported to the company in a timely manner.
Wang Liming emphasized in particular that the competitiveness of an enterprise stems from its rapid response to customer demands. Whether it is a regular day or a holiday, "Service has no holidays, and the original intention never closes" is the principle that the personnel of JExM must adhere to.
The service philosophy behind customer praise: Professionalism and efficiency build trust
Beside the inspection table, a thank-you letter from a client stands out conspicuously: "Professional and efficient, trustworthy!" Jiang Hongshuo pointed at the handwriting in the letter and said, "This was sent by the client overnight after receiving the test report completed ahead of schedule." We have broken through the time difference limitations and are available 24/7 to meet our customers' demands. This is not only due to our personal efforts but also the support of our company's advanced testing equipment and expert team. He said that when he saw the customers' recognition of the service quality, all the hard work turned into a sense of achievement.
This customer-centered service spirit has long been integrated into the corporate culture of JExM. Just as Wang Liming wrote in his duty log: "Take the strivers as the foundation, take customer demands as the clarion call, and jointly write a new chapter of high-quality development! " The company has always firmly believed that every persistence is building trust, and every commitment is creating value - this is not only an affirmation of the employees' dedication, but also a solemn promise to the customers.
Show responsibility in the details: Interpret corporate values through actions
The dedication during this May Day holiday is not an isolated case but a microcosm of the long-term commitment of the Jiamusi Explosion-proof Electric Machine Institute to the principle that "quality is the foundation of an enterprise's survival". In recent years, the company has established a customer service system covering the entire cycle by continuously optimizing service processes, upgrading testing equipment and strengthening talent cultivation. Whether it is daily technical support or emergency response during holidays, we always take "creating value for customers" as our action guide and have won a good reputation in the market competition.
There is no end to service; there are only continuous new starting points. This is the creed that every member of the Jiamusi Explosion-proof Electric Machine Institute adheres to. In the future journey, they will continue to be customer demand-oriented and quality-based, steadily moving forward on the path of safeguarding customer trust, and laying a solid foundation for the high-quality development of the enterprise with every heartwarming service.
